Last Updated: December 2025 | Effective Date: December 2025
These Terms and Conditions govern the provision of automotive services by apexmarx, a business registered and operating in Singapore. By engaging our services, scheduling appointments, or using our website, you agree to be bound by these terms.
If you do not agree with any part of these terms, please do not use our services. These terms constitute a legally binding agreement between you (the client or vehicle owner) and apexmarx (the service provider).
For the purposes of these Terms and Conditions:
We provide automotive services as described on our website and in direct communications. Service scope is determined through consultation and formalized through written work authorization. We reserve the right to decline services that fall outside our expertise or capabilities.
All service work requires your explicit authorization. We will not proceed with work beyond the agreed scope without contacting you for approval. Authorization may be provided in person, by phone, or through written communication. You are responsible for ensuring that the person authorizing work has authority to do so.
If inspection reveals issues beyond the original work scope, we will contact you to discuss findings and obtain authorization for additional work. We make reasonable efforts to reach you but are not liable for delays caused by inability to contact you for authorization.
Services are performed using appropriate automotive service standards and practices. We exercise reasonable skill and care in all work performed. However, we cannot provide absolute certainties regarding vehicle performance or future reliability due to the complex nature of automotive systems and external factors beyond our control.
Appointments can be scheduled by phone, email, or through our website. We recommend booking assessments and consultations in advance. While we accommodate walk-ins when possible, scheduled appointments receive priority.
If you need to cancel or reschedule, please provide at least 24 hours notice. This allows us to offer the time slot to other clients. Repeated late cancellations may affect future scheduling availability.
Estimated service duration is provided in good faith but may vary based on actual conditions discovered during work. We will inform you of significant delays and provide updated completion estimates.
Service prices are quoted in Singapore Dollars (SGD). Prices include Goods and Services Tax (GST) where applicable. Price estimates are valid for 30 days unless otherwise stated.
Payment is due upon service completion before vehicle release. We accept cash, NETS, major credit cards, and bank transfers. For extensive work, we may require deposit or milestone payments as discussed during work authorization.
If work scope changes due to discoveries during service, we will contact you with revised pricing before proceeding. You may choose to authorize additional work or limit service to the original scope.
Overdue accounts may incur interest charges at prevailing rates and administrative fees. We reserve the right to retain vehicles until payment is received in full. Legal action may be taken to recover outstanding amounts.
Assessment and diagnostic services involve systematic inspection to identify vehicle condition and issues. These services aim to provide accurate findings but cannot detect all possible issues, particularly those that manifest intermittently or under specific conditions not present during assessment.
Diagnostic fees are separate from repair costs. If you choose not to proceed with recommended work after assessment, diagnostic fees remain payable.
We use parts appropriate to the work being performed and your budget. Where options exist, we explain differences between original equipment manufacturer parts, quality aftermarket alternatives, and performance components. Final selection is subject to your approval.
Parts carry warranties as provided by their manufacturers. We facilitate warranty claims but are not responsible for manufacturer warranty policies or performance. Used or customer-supplied parts carry no warranty from us.
Removed parts become our property unless you request their return before work begins. We dispose of old parts in accordance with environmental regulations. Parts requested for return must be collected within 30 days.
You are responsible for:
Our services are provided using reasonable skill and care. However, automotive work involves inherent uncertainties. We cannot provide absolute guarantees about vehicle performance, future reliability, or the absence of additional issues.
Our liability is limited to the value of services performed for the specific work giving rise to the claim. We are not liable for consequential damages including loss of use, loss of income, alternative transportation costs, or other indirect losses.
We are not liable for discovering or not discovering pre-existing conditions unrelated to the specific work authorized. Comprehensive vehicle assessment requires separate assessment service.
While we maintain reasonable security measures, we are not liable for theft or damage to vehicles or contents except where caused by our negligence. We recommend removing valuables and maintaining comprehensive insurance coverage.
Performance consultation and modification work is provided for informational and advisory purposes. You are responsible for ensuring any modifications comply with Singapore's Land Transport Authority regulations and obtaining necessary approvals.
We provide guidance on regulatory compliance but are not responsible for your decisions regarding modifications or their regulatory outcomes. All modification work requires your explicit authorization acknowledging these terms.
We are not liable for delays or inability to perform services due to circumstances beyond our reasonable control, including natural disasters, power failures, supplier delays, transportation disruptions, or government actions.
Either party may terminate the service relationship with reasonable notice. If you terminate during ongoing work, payment is due for work completed to date plus any non-returnable parts ordered. We may terminate the relationship for non-payment, breach of terms, or conduct that creates unsafe working conditions.
In the event of disputes or concerns, we encourage direct communication with our management. Many issues can be resolved through discussion and clarification.
If informal resolution is unsuccessful, parties agree to attempt mediation before pursuing formal legal action.
These Terms and Conditions are governed by the laws of Singapore. Any legal proceedings will be subject to the exclusive jurisdiction of Singapore courts.
These terms, together with work authorizations and invoices, constitute the entire agreement between parties regarding service provision.
If any provision is found unenforceable, remaining provisions continue in full force and effect.
Failure to enforce any provision does not constitute waiver of that provision or our right to enforce it subsequently.
You may not assign or transfer your rights or obligations under these terms without our written consent. We may assign these terms in connection with business sale or transfer.
Notices should be sent to the contact information provided below. Email notices are considered delivered when sent if to a valid email address.
We may update these Terms and Conditions periodically. Material changes will be communicated through our website or direct notification where appropriate. Continued use of our services after changes constitutes acceptance of modified terms.
For questions about these Terms and Conditions or to raise concerns:
Email: [email protected]
Phone: +65 6567 4829
Address: 50 Bukit Batok Street 23, #01-18 Midview Building, Singapore 659578